Refund policy

Wrong Item Delivered

If you receive an incorrect item, please contact us at cossessbeauty@gmail.com or call us at 8287672174 within 2 days of delivery with an unboxing video and images of the package. We will ensure the correct item is delivered to you at no extra cost.

Dissatisfaction with Product

If you are not satisfied with your purchase, reach out to our customer support team at cossessbeauty@gmail.com or call 8287672174. Our team will assist you and resolve your queries within 24-48 hours.

Cancellation Policy

  • Orders can be canceled within 24 hours of purchase, provided they have not been shipped. To cancel, email us at cossessbeauty@gmail.com or call 8287672174.

  • For prepaid orders that have already been shipped and need to be canceled, the return shipping cost will be deducted from the refund amount.


Customers are eligible for replacement under the following conditions:

  • The item received was defective.

  • The item was damaged in transit.

  • The order was incomplete, with missing products (an unpacking video must be provided for verification).

  • The wrong item was received.

Refunds will only be issued in the following cases:

  • The product is out of stock or unavailable.

  • The brand has discontinued the product.

We encourage our customers to carefully review product details before making a purchase. If a customer orders the wrong item, Cossess Beauty will not be liable for a return or refund.

For further assistance, please reach out to us at cossessbeauty@gmail.com or call 8287672174.